Presales & Service Delivery Leader — ITSM · Solution Architecture · Client Engagement
18+ years across enterprise IT — from network infrastructure to leading presales engagements with government and enterprise clients across Saudi Arabia, including NEOM and SDAIA. EMBA and PMP-credentialed.
I help organizations make confident technology decisions. With 18+ years across enterprise IT — from infrastructure and service management to presales leadership — I bring the rare combination of hands-on technical credibility and executive-level commercial insight. Clients trust me because I understand their architecture as deeply as I understand their business case.
Today at Alnafitha International, I lead presales and ITSM consulting engagements across Saudi Arabia's public, private, and government sectors. I've closed deals with high-profile accounts including NEOM, SDAIA, Soudah Development, and the General Secretariat of the National Risk Council — navigating full government procurement compliance cycles from RFP to signature.
My toolkit spans ITIL, ServiceNow, ManageEngine, and IAM/PAM, backed by an Executive MBA and PMP. Whether it's a proof-of-concept for a C-level audience or an IT governance framework for a client's operations, I build solutions people actually adopt.
Eighteen years of progression — each role building on the last.
Alnafitha International | IT Solutions & Managed Services Provider, Riyadh, KSA
Alnafitha International | IT Solutions & Managed Services Provider, Riyadh, KSA
Sulaiman Alrajhi University | Higher Education Institution, Al Bukayriyah, KSA
Sun and Sand Sports | Retail Sporting Goods Chain, Riyadh, KSA
Progressed from Network Support Technician to Enterprise Systems Administrator across four organizations, building the technical foundation behind later ITSM and presales work.
Technical depth paired with commercial instinct.
Discovery sessions, RFP/RFI responses, live demos, and PoC delivery that turn requirements into signed deals.
Tailored ManageEngine & ServiceNow solution design across ITSM, endpoint management, IAM, SIEM, and PAM.
ITIL-aligned service management, escalation handling, and governance frameworks that clients keep using.
ISO 20000 and COBIT 2019 grounded frameworks — policy, process, and audit-ready operations.
Building and mentoring engineering teams, managing vendors and SLAs, and executive stakeholder alignment.
PMP and CBAP-certified delivery — from requirements analysis to end-to-end project lifecycle ownership.
Thirteen credentials across service management, project delivery, and platforms.
Sulaiman Alrajhi University
The Higher Institute for Computer
Whether it's a presales leadership role, an ITSM engagement, or a conversation about enterprise IT in the Kingdom — my inbox is open.